Support
Need help with Final Stand: Heart of the Grove? Email info@incognitogeneration.com. Include your nickname and friend tag (for example Name#1234), your device and platform (iPhone, iPad, Android, Mac or Windows), and the game version from Settings. We usually reply within a few working days.
Delete your account and data
In the game, open Settings → Account → Delete Account and confirm. This permanently deletes your profile, owned items, currency balances, leaderboard entries and friend data. If you can't open the game, email us and we will delete it for you. Full details: Delete your data.
Deleting your account or uninstalling the game does not cancel a Warden's Pact subscription. Cancel it in your app store first (see below).
Refunds
Purchases are processed by the store you bought from, so refunds are handled by that store under its refund policy:
- Apple App Store (iPhone, iPad, Mac): request a refund at https://reportaproblem.apple.com
- Google Play (Android): open the Play Store → profile icon → Payments & subscriptions → Budget & history, select the purchase and request a refund, or use https://support.google.com/googleplay/workflow/9813244
- Steam (Windows, macOS): request a refund at https://help.steampowered.com
If a purchase is refunded or charged back, the matching Amber or items may be removed from your account (see the Terms of Use).
Cancel the Warden's Pact subscription
Warden's Pact renews automatically each month until you cancel. Cancel at least 24 hours before the renewal date to avoid the next charge. Benefits continue until the end of the period you have already paid for.
iPhone and iPad
- Open the Settings app and tap your name.
- Tap Subscriptions, then Warden's Pact.
- Tap Cancel Subscription and confirm.
- Or go straight to https://apps.apple.com/account/subscriptions
Android
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions, then Warden's Pact.
- Tap Cancel subscription and follow the prompts.
- Or go straight to https://play.google.com/store/account/subscriptions
We cannot cancel or refund a store subscription on your behalf; only you (through your store account) or the store can.
Restore purchases
Purchases are credited to your player account. To keep them on a new device, link a Unity Player Account in the game and sign in with it there, using the same App Store or Google Play account. If anything is still missing, email us with your nickname, friend tag and the store receipt, and we will sort it out.
Reporting players
Use mute and block (Friends → Blocked) in the game at any time. To report harassment, cheating or offensive nicknames, email us with the player's nickname and friend tag and what happened.