Delete your account and data
You can delete your Final Stand: Heart of the Grove account and its data at any time, from inside the game or by email.
Option 1: in the game
- Open the game and go to Settings → Account.
- Tap Delete Account.
- Confirm. Deletion is immediate and permanent.
Option 2: by email
If you can't open the game (for example you no longer have the device), email info@incognitogeneration.com with the subject "Delete my data" and include:
- your nickname and friend tag (for example
Name#1234); - the platform you played on (iPhone/iPad, Android, Mac or Windows).
We may ask one question to confirm the account is yours, then delete it and reply to confirm. We aim to complete email requests within 30 days.
What is deleted
- Your player profile and progress (heroes, cosmetics and other owned items).
- Your currency balances (Grove Marks and Amber).
- Your leaderboard entries.
- Your friends list, friend requests and blocks.
Voice is never recorded and chat is not logged, so there is nothing to delete for them, except chat messages attached to a player report (see below).
What may be kept
Records of real-money purchases (product, transaction ID and date) may be kept for as long as accounting, tax or fraud-prevention law requires. They are not used for anything else. The app stores (Apple, Google, Valve) keep their own purchase records under their own policies.
Player reports you filed, or that were filed about you (player IDs, nicknames, reason, note and the last few chat messages from that match), are kept for up to 180 days for safety reviews and then deleted. Deleting your account also deletes reports you filed and reports about you, and revokes a Sign in with Apple link.
Before you delete
- Purchases and currency cannot be restored after deletion.
- Deleting your account does not cancel a Warden's Pact subscription. Cancel it in your App Store or Google Play account first. See Support.
More detail: Privacy Policy.